Skip to main content

Customize When Security Deposits Are Released

Written by Dixie

We’re excited to introduce a new update that gives you more control over your security deposits. You can now choose when security deposits are automatically released after checkout!

This gives you more time to inspect properties, review potential damages, and handle incident reports before the deposit is returned to the guest.


🌟 Why This Matters

You can now choose how long to hold a security deposit after checkout, whether you want to release it immediately or wait a few days.

With this added flexibility, property managers can:

⏰ Allow time for property inspections before releasing deposits.

🔒 Reduce disputes by reviewing potential damages or incidents first.

💼 Match your internal policies and operational requirements.


⚙️ How to Configure Your Deposit Release Timing

  1. Go to your ChargeAutomation auto payment settings or Security Deposit tab.

  2. Navigate to Security Deposit Settings on any Booking source you want to edit.

  3. Click on Additional rules and then Automatic Release

  4. Select Automatic Release.

  5. Choose how many days after checkout you want the deposit to be released.

  6. Click Save.

You can choose the release period that works best for your business, such as 1, 3, or 7 days after checkout.


💬 Pro Tip:

If your team needs additional time to inspect properties after checkout, consider setting a longer release window to make sure potential damages are reviewed before the deposit is released.


🚀 Start Using It Today!

Take greater control of your security deposit process and give your team the time they need to review each stay before funds are returned to your guests.


Need Help?

If you have questions or run into any issues, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!

Did this answer your question?