ChargeAutomation determines the check-in and check-out times for each reservation based on the information received from your PMS and your property settings.
How Check-in/Check-out Times Are Determined:
For Most PMS Integrations
For most PMSs, ChargeAutomation uses the default check-in and check-out times configured for the property.
For Hostaway, Guesty, and Track
For reservations synced from Hostaway, Guesty, and Track, ChargeAutomation uses the check-in and check-out times set at the reservation level instead of the property's default times.
This means that if a specific reservation has custom arrival or departure times, those reservation-level times will be used.
For Smoobu
For Smoobu reservations, if a reservation does not include an explicit check-in time, ChargeAutomation falls back to the property-level default check-in time.
This ensures that the correct property configuration is used rather than applying a fixed default time.
Default Fallback Times
If the check-in or check-out times are missing and no property-level times are available, ChargeAutomation uses the following default times:
Check-in: 4:00 PM
Check-out: 10:00 AM
The order of priority is generally:
Reservation-level times, where supported by the PMS integration.
Property-level default times.
ChargeAutomation's default fallback times of 4:00 PM for check-in and 10:00 AM for check-out.
How to Update Check-in/Check-out Time:
The steps depend on where the check-in and check-out times are coming from.
If the Time Comes From Your PMS at the Reservation Level
For integrations that use reservation-level check-in and check-out times, you can update the time directly in your PMS or within ChargeAutomation.
To update it in ChargeAutomation:
Got to Booking Listings Page and click on Booking Details like below
You can update the Check-in Time in the field below
If the Time Is Set by the Property Default
If the reservation uses the property's default check-in and check-out times, update the time in your PMS at the property level and then resync the property in ChargeAutomation.
To resync your property, go to Property Listings Page and click on edit on the property of choice
Click on Re-sync
After the property has been resynced, ChargeAutomation will use the updated property-level check-in and check-out times for applicable reservations.
Need Help?
If you have questions or run into any issues, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!