1. Navigate to Upsells > Create Upsell
2. Select Late Check-out template
Basic Information 📝
Title
Title
This is the name shown to guests.
Example: Late Check-out
Internal Name
Internal Name
Used internally for your reference only.
Tip: Keep it the same as the title for consistency.
Type
Type
Internal (Created in ChargeAutomation)
Select this option if the upsell is managed directly within ChargeAutomation (recommended for most use cases).
Category
Category
Select Late Checkout
Short Description
Short Description
This is what guests will see when browsing upsells. Keep it clear and appealing.
Pricing Model
Pricing Model
Based on Time Slot - Best option for Late Check-out.
Offer different prices depending on arrival time
Control availability windows
Available Days - Select the days when Late Check-out is available:
Choose all days (Sun–Sat) if always available
Or limit to specific days based on operations
Time Range & Pricing - Define the time slots and corresponding prices.
From / To - Set the earliest and latest check-out times allowed.
Example:
11:00 → 12:00 = Lower price
12:00 → 14:00 = Higher price
Amount - Set the price for each time range.
💡 Tip: Earlier check-outs are usually priced lower.
Click “+” to add multiple time slots.
Pricing Options Settings
Per: Booking - Charges the upsell once per reservation (recommended for Late Check-out).
Period: One time - Ensures guests are only charged once, not per night.
More Settings ⚙️
Is Your Approval Required?
Is Your Approval Required?
No approval needed → Automatically confirmed (recommended)
Enable approval if you want manual control over availability
Is This Upsell Mandatory?
Is This Upsell Mandatory?
Keep as optional (standard)
Only set as mandatory if required for operational reasons
Additional Fees & Terms
Additional Fees & Terms
Additional Fee
Click + Add Fee to include any extra charges that may apply beyond the base price. This is useful if your upsell has multiple components or optional add-ons.
Additional Information
Use this field to provide guests with important details such as:
Terms and conditions
Policies related to the upsell
Disclaimers or special notes
This transparency helps set clear expectations and reduces potential misunderstandings.
When Can Guest Purchase This?
When Can Guest Purchase This?
Reservation Stages - This setting determines at what point in the guest journey the upsell is available.
Always
The upsell is available at all times — from booking confirmation up until check-in (unless restricted by other rules below).
✅ Best for: Flexible add-ons like parking or pet fees.
Only at the following stage
Limit availability to a specific stage (e.g., after booking, before arrival).
✅ Best for: Offers that should only appear at a certain point in the guest journey.
Custom (Advanced)
Create more granular logic based on conditions.
✅ Best for: Complex workflows or highly customized guest experiences.
Seasonal Availability - Enable this if the upsell should only be available during specific dates.
Guests can purchase the upsell only if their check-in date falls within the selected range.
You can:
Select a custom date range
Enable “Repeat every year” for recurring seasons
Examples:
Offer airport pickup only during peak travel months
Enable pool heating during colder seasons
Minimum Time to Order (Cut-off Time) - This setting prevents guests from purchasing an upsell too close to check-in.
Define a time window (e.g., 1 hour, 24 hours, 2 days)
Choose whether it applies Before Check-in or Before Check-out
Example:
“Guests can’t book within 1 hour before check-in”
If check-in is at 3:00 PM, the upsell becomes unavailable at 2:00 PM
Property Availability - This ensures that the upsell can only be purchased if the property is available within a defined timeframe.
Set a time condition (e.g., 1 hour before check-in or after check-out)
The upsell is available only if the property meets availability criteria
Use cases:
Prevent selling services if:
The property is not ready
Maintenance or cleaning is still ongoing
There are scheduling conflicts
Set Reminder for Guest
Set Reminder for Guest
Add reminders to increase conversions:
After booking
After check-in
Before check-in
Before check-out
Attach Properties
Attach Properties
Select which properties or rentals offer Late Check-out.
⚠️ Important: If not attached, the upsell will not appear to guests.
Attach Tags
Attach Tags
Optional filtering based on property Tags:
Use if you want to limit availability (e.g., only certain units)
Attach Booking Sources
Attach Booking Sources
Control where the upsell is available:
OTA bookings (Airbnb, Booking.com, etc.)
Direct bookings
💡 Recommended: Keep All Booking Sources selected for maximum visibility.
Best Practices
Keep descriptions short and guest-friendly
Use tiered pricing to maximize revenue
Attach to all relevant properties
Enable reminders to increase uptake
Avoid requiring approval unless necessary
Final Checklist
Before going live, confirm:
✅ Time slots and pricing are set
✅ Attached to correct properties
✅ Visible to all booking sources
✅ Description is clear and appealing
Need Help?
If you run into any issues or have questions, feel free to reach out to our support team at [email protected].