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Sales, Onboarding & Support Links

Need help with ChargeAutomation? Find the right contact for Sales, Onboarding, Support, or Technical assistance.

Written by Thomas

πŸ’Ό Talk to Sales

Interested in ChargeAutomation or have questions before getting started?

Our Sales team can help you:

  • πŸ’‘ Learn how ChargeAutomation can support your business

  • 🏑 Find the right features for your properties

  • πŸ”— Learn about PMS and payment integrations

  • πŸ’³ Understand plans and pricing

  • ❓ Get answers to your pre-sales questions

πŸš€ Book Professional Onboarding

Already using ChargeAutomation and want expert help getting everything set up?

Our Professional Onboarding team can help you configure your account and get the most out of the platform.

We can help with:

  • πŸ”— Connecting your PMS

  • πŸ’³ Setting up payment collection

  • πŸ“ Configuring Online Check-in

  • πŸͺͺ Setting up guest verification

  • πŸ” Configuring security deposits

  • πŸ›οΈ Setting up upsells

  • πŸ“– Creating your Guest Portal & Smart Guidebook

  • βš™οΈ Configuring your properties and guest journey

πŸ’‘ Tip: Professional Onboarding is especially useful if you're new to ChargeAutomation or want an expert to guide you through your initial setup.

πŸ§‘β€πŸ’» Need Technical Support?

Already have ChargeAutomation set up and need help with an issue?

Before booking a call, check out our Help Center for step-by-step guides covering:

  • πŸ“ Online Check-in

  • πŸ’³ Payments

  • πŸ” Security Deposits

  • πŸ›οΈ Upsells

  • πŸ“– Smart Guidebook

  • πŸ”— PMS Integrations

  • πŸ›οΈ Legal & Compliance

  • βš™οΈ Account Settings

πŸ‘‰ Visit the ChargeAutomation Help Center or use the Chat feature within your account

πŸŽ₯ Request a Zoom Support Call

Sometimes it's easier to troubleshoot an issue together.

If you need help with an existing setup and would benefit from a live walkthrough, you can request a Zoom Support Call with our team.

πŸ“ Before your call

To help us resolve your issue as quickly as possible, please have the following ready:

  • 🏑 Property name

  • πŸ”– Booking or reservation ID, if applicable

  • πŸ”— PMS name

  • πŸ“Έ Screenshots or a screen recording of the issue

  • πŸ“ A brief description of what you're experiencing

The more information you provide, the faster we can investigate and help.

🧭 Not sure which option to choose?

What you need

Choose

πŸ’Ό Questions before becoming a customer

Sales

πŸš€ Help setting up your account

Professional Onboarding

πŸ§‘β€πŸ’» Help with an existing setup

Help Center / Chat

πŸŽ₯ Live troubleshooting assistance

Zoom Support

πŸ“š Looking for instructions

Help Center / Chat

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