We have discussed the importance of collecting security deposits as a property host in the short-term rental market space. In short, this is ultimately done to mitigate risk on the part of the host. Accidents and damages happen, and if a deposit has not been collected, you as the host will be on the hook financially to fund the fix.

In the event that damage occurs while a guest is at your property, you will want to assess the damage to determine the cost of the repair. Based on this assessment you may choose to capture all or part of the security deposit that is being held as an authorization on their credit card. This article will walk you through how to capture the security deposit.

ChargeAutomation makes it easy to find the payment you are looking for. You can search the booking bookings page & search by name or booking number.

Select the payment once you’ve found it and select ‘Capture’, found at the top right-hand corner of the screen.


You will now have the option to collect the entire amount, or a portion of the amount that has been authorized. Enter the amount you wish to collect and select ‘Capture’.

You have now successfully captured the security deposit. 

For answers to other questions about the Security/Damage Deposit feature in ChargeAutomation, visit our Security/Damage Deposit FAQ's article.

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