This powerful tool takes the guesswork out of the verification process, offering seamless, secure, and reliable methods to ensure your guests’ identities are easily verified.
Why Choose Guest Screening?
Enhanced Security: Protect your operations and community by verifying guests’ identities with cutting-edge technology.
Streamlined Processes: Reduce manual work with automation, saving you time and effort.
Improved Guest Experience: Simplify verification for your guests, providing them with transparency and convenience every step of the way.
Real-Time Insights: Stay informed with real-time updates on verification statuses, reducing delays and ensuring smooth check-ins.
How It Works
The Guest Screening feature leverages advanced integrations like Stripe Identity to verify guest details and ensure a frictionless process for you and your guests. Every step is designed for accuracy and efficiency, from collecting passports or IDs to enabling automated selfie collection.
Step-by-Step Instructions
1. Enhanced Guest Journey Editor
Collect Passport/ID Popup:
Navigate to the “Collect Passport/ID of Guest” setting.
Choose between:
Manual: Uses existing CA logic for guest verification.
Automatic: Stripe’s Identity service is employed to automatically pull and verify the guest’s card.
If you haven’t subscribed to the Guest Screening service, the system will prompt you to do so.
Automatic Selfie Collection:
When the “Collect Passport/ID of Guest” feature is set to automatic, the “Collect Selfie” feature will also be enabled and cannot be turned off.
2. Pre-Check-In Verification Screen
Access the new, streamlined Verification Screen, which replaces the separate verification and selfie portrait screens.
All pre-check-in verification steps are consolidated for ease of use.
3. Guest Portal Enhancements
Verification Status Display:
Guests can view their verification status in the Documents section of the portal.
If verification fails, guests can quickly resubmit their documents directly through the portal.
Real-Time Status Updates:
Guests and hosts can monitor verification progress in real-time, ensuring clarity and minimizing delays.
4. Booking Listings Page Updates
Verification Success Checkmark:
A verification success checkmark will now appear next to guests who have completed the verification process, providing immediate confirmation.
Common Verification Errors & Troubleshooting
If a guest encounters verification issues, they may see errors similar to the following examples from Stripe Identity:
🔴 Invalid Document
📌 Ensure the ID is placed on a flat surface in a well-lit area.
📌 The system should automatically capture the photo without manual intervention.
🔴 Unable to Verify ID
📌 Check that all details are visible and the image is in focus before submitting.
📌 Avoid glare, shadows, or blurry images.
🔴 Face Not Clearly Visible
📌 Ensure the selfie is clear and that the correct ID document is provided.
📌 The guest should not wear masks, glasses, or hats that obstruct facial recognition.
📌 If the issue persists, the guest can retake and resubmit their verification.
Frequently Asked Questions (FAQs)
What is Guest Screening?
Guest Screening is a feature that verifies guests’ identities by collecting and validating IDs or passports, ensuring compliance with legal and security requirements.What happens if a guest fails verification?
The Guest Portal will notify the guest, allowing them to resubmit their documents for review.How do I know if a guest is verified?
A verification success checkmark will appear next to the guest’s name in the Booking Listings Page.Is my data secure?
Yes, all data is encrypted and processed in compliance with GDPR and other privacy regulations.Do I need to subscribe to use this feature?
Yes, you must subscribe to a Guest Screening service for automated ID and selfie verification.Where can I get help if I encounter issues?
Our support team is available to assist you with any questions or concerns
We’re confident that our Guest Screening feature will elevate your operations by enhancing security, streamlining workflows, and improving guest satisfaction.
Ready to get started? Dive into the Guest Screening feature today, and if you need assistance, our support team is always here to help.
Let us know how we can make this even better for you!