The notification sent depends on the payment method associated with the booking and whether a Security Deposit is required.
The Security Deposit Required notification is sent when:
The booking uses a Virtual Card (VC), Online Travel Agency Collect (OTA), or Bank Transfer (BT) as the payment method.
A Security Deposit is enabled for the booking.
The Payment Method Required notification is sent when:
The booking uses a Credit Card (CC), Credit Card Validation, or another payment condition that requires a payment method to be provided.
What if a credit card has already been added?
What if a credit card has already been added?
If a valid Credit Card (CC) has already been added to the booking, neither notification will be sent, even if the notification is scheduled.
The notification will only be sent if the existing credit card is invalid and a valid payment method is required.
How to Customize These Notifications
How to Customize These Notifications
You can customize when and how these notification messages are sent from your ChargeAutomation account.
Go to Preferences > Template Messages.
Select the notification you want to customize:
Payment Method Required
Security Deposit Required
Scroll down to the section below the message template.
Review and adjust the available scheduling and notification settings according to your requirements.
