We are excited to roll out a brand-new update to your upsells. You can now configure custom notification rules for each individual upsell you offer!
Instead of routing all alerts to a single catch-all inbox, you can now send email and SMS/phone notifications directly to the specific staff members, vendors, or team members responsible for fulfilling that exact request.
Why You’ll Love This Update 🙌
Managing upsells requires coordination. If a guest books an early check-in, your cleaning crew needs to know. If they order a bottle of champagne, your front desk or local property manager needs an alert.
With this update, you can cut out the middleman and automate your operational workflows:
Boost Efficiency: Instantly loop in the right team member the moment an upsell is purchased or requested.
Never Miss a Request: Send notifications via Email, SMS/Phone, or both to guarantee fast fulfillment.
Cleaner Inboxes: Staff only receive alerts for the specific items or services they are personally responsible for.
How to Set Up Upsell Notifications 🛠️
Setting up custom notifications takes less than a minute. Follow these simple steps:
Go to your dashboard and Click on Upsells >> Create Upsell
Select the upsell template you want or Build your own Upsell
Alternatively, you can select an existing upsell and follow the same steps below
Scroll down to the new Host Notifications section
Enter the emails or phone numbers you would like to receive the notifications
Click Update Upsell
💡 Pro-Tip: You can add multiple emails or phone numbers to a single upsell. For example, for an "Airport Shuttle Service," you can notify both your main office email and the driver's mobile phone number simultaneously!
What Happens Next?
The moment a guest purchases or requests that specific upsell, our system automatically triggers an alert to the recipients.
Need Help?
If you have any questions about routing your notifications or optimizing your upsell workflow, our support team is right here to guide you. Drop us a message via the live chat!