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⚙️⭐ Upsell Control, PMS Sync & Smarter Verification: What's New

Managing upsells, syncing schedules, and verifying guests just got a whole lot smarter. Here's everything that just went live in your account.

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Written by Mateo Zsigmond

🔄 Automated PMS Schedule Sync

When a guest purchases an Early Check-in or Late Check-out upsell, ChargeAutomation now automatically pushes the updated times directly to your PMS.

How it works:

  • Guest purchases the upsell

  • ChargeAutomation detects the new schedule

  • Updated times are pushed to your PMS instantly

  • No manual changes needed

Supported: Guesty, Hostaway, Beds24, Smoobu, Hostfully, Track, Lodgify, Hostify.

Benefits:

✅ No manual PMS updates

✅ Fewer scheduling errors

✅ Faster turnaround for your team

✅ Works automatically on every purchase

📦 Unlimited Property Custom Variables

You can now create as many Property Custom Variables as you need. Store any property-specific detail and inject it automatically into your guest communications.

How it works:

  • Create a custom variable inside your property settings

  • Add your value (door code, Wi-Fi password, parking info, etc.)

  • Insert the variable into any message, email, SMS, or guidebook template

  • It populates automatically for every guest

Benefits:

✅ No more copy-pasting property details

✅ Consistent, accurate guest communication

✅ Works across messages, SMS, emails, and guidebooks

✅ Unlimited variables per property

🔍 Enhanced Identity Verification

Auto-ID rules now include Name Matching and Live Photo Capture for an extra layer of accuracy and security.

How it works:

  • Guest submits their ID

  • Name on the document is matched against the reservation

  • A live photo is captured and compared

  • Mismatches are flagged automatically

Benefits:

✅ More accurate guest screening

✅ Reduced fraud risk

✅ Fully automated, no manual review

✅ Works within your existing Auto-ID setup

⏱️ Mandatory Upsell Logic

You can now set mandatory selection logic for upsells based on timeslots and items. When configured, guests must complete the required steps before proceeding.

How it works:

  • Configure mandatory logic inside your upsell settings

  • Set required timeslots or items per upsell

  • Guest must complete the selection before moving forward

  • Optional for all properties, configurable per upsell

Benefits:

✅ More control over your upsell flow

✅ Guests can't skip required steps

✅ Reduces incomplete upsell purchases

✅ Flexible, configure only where needed

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