Overview
The ID Number Lookup feature in ChargeAutomation verifies guest identity by checking their ID number against government and third-party databases.
This feature is part of the Automatic Verification flow and applies only to guests who go through that process.
How It Works
When enabled:
The guest enters or submits an ID number during the verification flow
The system sends the ID number to Stripe Identity / integrated providers
The ID is checked against supported government or third-party databases
A result is returned:
Valid → verification continues
Invalid / Not found / error → verification fails or is blocked
This process runs in real time as part of the identity verification flow.
Activation & Billing
ID Number Lookup is an optional paid feature
A $0.99 payment is required to activate it
Once activated:
The feature remains enabled
Users should not be charged again when toggling it on/off
If payment fails or is cancelled:
The feature remains disabled
Scope of Application
The feature follows the Automatic Verification scope settings:
Only Primary Guest → applies only to main guest
All Guests (Over 18) → applies to all eligible guests
If Automatic Verification is not active, this feature will not run.
Geographic Limitations
ID Number Lookup is currently available only for US citizens
Guests from unsupported countries:
Will not trigger this verification
Should be handled gracefully by the system
Configuration
On settings:
Go to Guest Journey Editor
Enable "Collect Passport/ID of Guest" and go on settings
Select "Automatic"
Then scroll down till reach
Here you can customise the request as you prefer, then check "ID Number Lookup" and choose the guest's age needed.