How Upsell Requests Work 🛎️
A guest submits a request for an add-on
The request appears under Pending
You review the request and either:
Approve✔️ → Converts into an Upsell Order and gets charged
Decline❌ → Moves to Declined with no charge
Upsell Requests Table Overview📋
Upsell Requests Table Overview📋
Booking#: The unique identification number assigned to each booking.
Purchased Date: The date when the upsell was purchased by the guest.
Check-in → Check-out: The guest’s scheduled arrival and departure dates for the booking.
Property: The name or location of the accommodation related to the booking.
Upsell: The type of additional service or add-on purchased by the guest.
Amount: The cost charged for the upsell, shown in the local currency.
Rejection: The reason provided if the upsell request was declined.
Action: Opens detailed information about the upsell for the booking.
Pending ⏳
Pending ⏳
These are upsell requests submitted by guests that require your approval
Not yet approved or charged
May require availability checks or manual confirmation 🔄
Action is needed (approve or decline)
Go to Upsell > Requests and Approve or Decline upsell requests ✅❌
Declined ❌
Declined ❌
These are requests that have already been rejected.
These are requests that have already been rejected
No charges were applied 🚫
Requests are kept for record and reporting purposes 📊
Useful for tracking trends or guest preferences 📈
Need Help?
If you run into any issues or have questions, feel free to reach out to our support team at [email protected].