Keep track of every upsell purchased by your guests in one place. The View Orders page gives you a complete overview of purchased add-ons, including guest and booking details, pricing, payment status, property information, and order actions.
📍 How to Access Upsell Orders
From your ChargeAutomation dashboard: Upsell → View Orders
📊 Understanding the Upsell Orders Table
The View Orders table provides the following information:
🆔 ID — The unique reference number assigned to the upsell order.
📅 Purchased Date — The date the guest purchased the upsell.
👤 Booking Info — The guest's name and Booking ID or reference number.
🗓️ Date — The reservation's check-in and check-out dates.
🛍️ Upsell — The name of the purchased add-on and the quantity selected.
🏠 Property — The property associated with the reservation.
💰 Amount — The total amount charged for the upsell.
⋯ Action — Open the action menu to view additional order details or refund a purchased upsell.
🔎 Search for a Specific Order
Use the Search bar to quickly locate an order. You can search using information such as:
Guest name
Booking ID
Upsell name
This is particularly useful when you need to quickly locate a specific guest's purchase.
🎯 Filter Your Orders
Use filters to narrow down your results and find the orders you're looking for.
Available filters include:
🛍️ Upsell
🏠 Property
📅 Check-in Date
📅 Check-out Date
🛒 Purchase Date
🏷️ Tag
Tags can also be used throughout the Upsell area to help organize and filter your upsell activity.
📥 Export Your Upsell Orders
You can export your upsell order data for reporting, accounting, or operational purposes.
Available export formats include:
📄 PDF
📊 CSV
📈 XLSX
This makes it easier to analyze upsell revenue or share order information with your accounting and operations teams.
❓ Need Help?
If you have questions about an upsell order, payment status, refund, or guest purchase, contact the ChargeAutomation Support Team through the in-app live chat.