How Upsell Requests Work
A guest submits a request for an add-on
The request appears under Pending
You review the request and either:
Approve → Converts into an Upsell Order and gets charged
Decline → Moves to Declined with no charge
Upsell Requests Table Overview
Each request includes key details such as:
Booking # – Unique identifier
Purchased Date
Check-in-->Check-out
Property
Upsell
Amount
Rejection
Action
Pending
These are upsell requests submitted by guests that require your approval.
Not yet approved or charged
May require availability checks or manual confirmation
Action is needed (approve or decline)
Go to Upsell > Requests and Approve or Decline upsell requests.
Declined
These are requests that have already been rejected.
No charges were applied
Requests are kept for record and reporting purposes
Useful for tracking trends or guest preferences
