How to Collect City Tax & Fees Using Upsell

When the tax or fee is configured as a mandatory Upsell, it will appear during the guest's online check-in. Guests must complete the payment before they can finish the check-in process.

You can control which booking sources are required to pay the tax or fee.

For example, if you configure the Tourism Tax to apply only to Booking.com reservations, only guests who booked through Booking.com will be prompted to pay it during online check-in.

If you have multiple properties, you can select the properties it applies for.

You can configure the tax amount based on factors such as:

This allows ChargeAutomation to calculate the applicable Tourism Tax based on the reservation details.

To prevent guests from completing online check-in without paying the required tax or fee, select:

“Yes, customer MUST purchase this while completing online check-in.”

This makes the Upsell a required step in the guest's online check-in process.

Upsell includes advanced filters that allow you to apply the tax or fee only to specific types of reservations.

For example, you can configure the City Tourist Tax to apply only to Airbnb guests, a specific property, or a particular booking source.

The currency used for the Upsell is automatically based on the booking currency.

You may notice that there is no option to select a specific currency when creating an Upsell. Instead, the amount field may display $ or %. The $ symbol is only a placeholder and does not determine the currency that will be charged.

The actual charge will use the currency associated with the guest's booking.