ChargeAutomation makes it easy to review upcoming bookings and manage all payments, including initial booking fees, security deposits, and extra charges.
If a booking changes and you need to cancel a charge or pre-authorization, follow these steps:
Locate the Booking: Go to Bookings and search for the reservation using the search filters (name, booking number, or dates).
Expand Booking Details: Click the downward arrow beneath the check-out date to expand the reservation details.
Select the Charge: Under the Payment Schedule section, find the relevant payment and click the small downward arrow in the top-right corner of that charge card to adjust or cancel it.
Clicking the arrow opens a menu with available actions for that specific charge. Select Void from the option list to cancel the charge or pre-authorization.
You will be prompted to confirm your action. Once confirmed, the status will automatically update to Voided.
This charge has been voided and will no longer be processed.
