🇵🇹 SIBA: Automate Guest Reporting with ChargeAutomation

If you manage accommodation properties in Portugal, you may be required to collect and submit guest information to SIBA (Sistema de Informação de Boletins de Alojamento).

ChargeAutomation helps simplify this process by collecting guest information through the online check-in experience and automatically submitting the required data to SIBA.

⚠️ Important: ChargeAutomation provides tools to help automate your reporting workflow. You are responsible for understanding your legal obligations, maintaining an active SIBA account, configuring your properties correctly, and ensuring that the information submitted is accurate and complete.

👤 Collect guest information through online check-in
👥 Collect information from all required guests
🔄 Automatically submit guest data to SIBA
📊 Monitor submission status from your bookings
🔁 Manually submit or resubmit information when needed
🏠 Manage SIBA reporting for multiple properties
📋 Copy SIBA credentials to other properties when applicable

This helps reduce manual data entry and makes it easier to monitor your reporting workflow.

The process is designed to be simple:

📅 Booking received
↓
​👤 Guest receives online check-in
↓
​📝 Guest provides required information
↓
​🔍 ChargeAutomation collects the guest data
↓
​🇵🇹 Data is submitted to SIBA
↓
​📊 Submission status is recorded
↓
​🔁 Submit manually if needed

Once the property is connected to SIBA, ChargeAutomation can automatically submit the available guest information as part of the reporting workflow.

Make sure you have:

You will need the credentials provided by SIBA for your establishment.

You will need:

🔑 Hotel Unit NIPC / Unit ID
🔐 Access Key
🏢 Establishment Number

These credentials are entered in ChargeAutomation under Authority Reporting.

Your Guest Journey should be configured to collect the information required for your reporting workflow.

You can configure SIBA separately for each property.

Under Authority Reporting, enter the credentials provided by SIBA.

🏨 Hotel Unit NIPC
Your Unit ID from SIBA.

🔑 Access Key
The Access Key provided by SIBA.

🏢 Establishment Number
Your SIBA Establishment Number.

Make sure each value is entered exactly as provided by SIBA.

Once your credentials have been entered:

Your SIBA connection is active and the property is ready for automated reporting.

If the connection fails:

ChargeAutomation will display an error if the credentials cannot be verified.

For SIBA reporting, make sure your Guest Journey is configured to collect the required information from all applicable guests.

Go to: Settings → Guest Journey Editor → Collect Basic Information From Guest(s)

👥 Who is required to complete the above details?

✅ All Guests (Adults, Children and Babies)

📝 When is online check-in considered completed?

✅ When all required guests complete it

This configuration ensures that online check-in is not considered complete until the required guests have submitted their information.

Guests provide their required information through the pre-check-in / online check-in portal.

Depending on the applicable reporting requirements, this can include information such as:

👤 Guest name
🪪 Document/identification number
🌍 Country or nationality
📅 Document expiration date
📋 Other required guest details

The information available for submission depends on the data collected during your Guest Journey.

💡 Best Practice: Review your Guest Journey regularly to make sure you are collecting all information required for your specific reporting obligations.

Once:

✅ The property is connected to SIBA
✅ The booking is synchronized
✅ The guest provides the required information

ChargeAutomation can submit the available guest information to SIBA automatically.

👤 Guest completes check-in
→
​📋 Information is collected
→
​🇵🇹 Information is submitted to SIBA
→
​📊 Submission status is recorded

ChargeAutomation introduced automated reporting to Portugal’s SIBA as part of its authority-reporting capabilities.

You can monitor the SIBA submission status from the booking.

💡 Tip: Regularly check bookings with a failed or pending authority status so you can resolve issues promptly.

If automatic submission does not occur or you need to send updated information, you can manually submit the guest data.

This allows you to send the information to SIBA without waiting for the automatic workflow.

If multiple properties use the same SIBA credentials, you can copy the configuration to another property using Copy Credentials.

⚠️ Important: Only copy credentials to properties that are legitimately associated with the same SIBA account/establishment.

ChargeAutomation currently provides a Copy Credentials option for SIBA configuration.

Before relying on the automated workflow, we recommend testing the complete guest journey.

☐ 📅 Create or use a test booking
☐ 👤 Send the guest the online check-in link
☐ 🪪 Complete the required guest information
☐ 👥 Confirm all required guests can provide their details
☐ 🇵🇹 Confirm the property is connected to SIBA
☐ 📤 Verify the information is submitted
☐ 📊 Check the Legal Authority status
☐ 🔁 Test manual submission if needed

A test booking helps you identify missing fields or configuration issues before they affect real reservations.