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External Upsells: Expand Your Revenue and Enhance the Guest Experience

Allows you to promote third-party services, experiences, and add-ons directly in your Guest Portal. Instead of limiting your offers to services created within ChargeAutomation, you can now showcase offers from trusted partners an

Written by Dixie

What Are External Upsells?

External Upsells allow you to add a link to an external service or experience and display it directly in the Guest Portal.

Guests can discover your recommended services alongside their other guest journey information and follow the provided link to explore or purchase the service.

Examples of External Upsells

You can promote almost any relevant third-party service, including:

  • 🚌 Tours & Excursions – city tours, wine tastings, adventure packages

  • 🍽️ Restaurant Reservations – partner restaurants, chef’s table experiences

  • 🚖 Transportation Services – airport pickups, private drivers, shuttle services

  • 🎟️ Event Tickets – concerts, festivals, or local attractions

  • 💆 Wellness Add-Ons – spa treatments, yoga classes, fitness passes

  • 🛒 Partner Promotions – local shops, bike rentals, or co-branded offers

Why Use External Upsells?

  • Boost Revenue – Promote partner services and potentially earn commissions or referral fees from third-party providers.

  • Enhance Guest Experience – Give guests convenient access to services and experiences that complement their stay.

  • Total Flexibility – add any URL in seconds — no coding required

  • Seamless Access – Showcase relevant recommendations directly within the Guest Portal, making it easier for guests to discover additional services during their stay.

How to Set Up an External Upsell

  1. Go to Upsells in your ChargeAutomation dashboard.

  2. Click Create Upsell, or edit an existing upsell.

  3. Set the Upsell Type to External.

  4. Enter the full URL for the third-party service or offer.

  5. Add an engaging title, description, and image to help guests understand the offer.

  6. Configure any applicable property or booking-source settings.

  7. Save and publish the External Upsell.

Once published, the external offer will be available to eligible guests through their Guest Portal.

Best Practices

For the best guest experience:

  • Use an embeddable URL supported by the third-party provider.

  • Choose a clear and descriptive title so guests immediately understand the offer.

  • Use high-quality, relevant images to make the offer more appealing.

  • Keep descriptions short and informative, highlighting the main benefit to the guest.

  • Promote services that are relevant to your property's location and guest profile.

  • Test the external link before publishing to make sure guests can access the service successfull

Start Using External Upsells

Turn your Guest Portal into more than just a check-in tool. With External Upsells, you can create a personalized marketplace of services, experiences, and partner offers that add value to your guests' stays while opening up new revenue opportunities for your business.
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