Help Articles

Guides & How To's articles

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26 articles in this collection
Written by Thomas, Cathy Yap, Support and 1 other

How to bypass cardholder authentication & charge the payment immediately?

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Written by Cathy Yap
Updated this week

Smart Guidebook (conditional guide)

Display information in guide only when certain conditions are met
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Written by Cathy Yap
Updated this week

Auto Payments Setting

Guide on how to setup and create auto payment rules to automatically collect payments & security deposit
S
Written by Support
Updated this week

Map Guest Questionnaire Response to Beds24

Here you can map your guest answers from Pre-Arrival Custom Questions to your PMS (Beds24).
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Written by Cathy Yap
Updated this week

How to Disable your Account

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Written by Cathy Yap
Updated this week

How to Deactivate a Property

Cathy Yap avatar
Written by Cathy Yap
Updated this week

What Customer Authentication looks like

Here's how guests authenticate their card for payments.
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Written by Support
Updated this week

How To Send Pre Check-In Link Using BookingAutomation Auto Action

You can put a Pre Check-in Link URL in your BookingAutomation info code.
Cathy Yap avatar
Written by Cathy Yap
Updated this week

How To Send Pre Check-In Link Using Beds24 Auto Action

You can put a Pre Check-in Link URL in your Beds24 info code.
Cathy Yap avatar
Written by Cathy Yap
Updated this week

Postal Code or Zip Code for Virtual Cards from Booking.com

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Written by Joy Anaviso
Updated this week

How to Add Multiple Users/Logins

You can invite team members to join your account at no cost.
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Written by Cathy Yap
Updated this week

How to Accept Payments With iDEAL Through Stripe

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Written by Cathy Yap
Updated this week

How to Map Guest Responses to PMS

The details below explain how to map your guest answers from Pre-Arrival Custom Questions to your PMS.
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Written by Cathy Yap
Updated this week

🛡️ Chargeback Protection

Avoid Fraud Related Chargeback
Thomas avatar
Written by Thomas
Updated this week

How to Add Auto Payments to Each OTA

Cathy Yap avatar
Written by Cathy Yap
Updated this week

Upsell Menu

https://app.chargeautomation.com/client/v2/upsells
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Written by Cathy Yap
Updated this week

Bookings Menu

https://app.chargeautomation.com/client/v2/bookings
Cathy Yap avatar
Written by Cathy Yap
Updated this week

How ChargeAutomation Handles Reporting Invalid Credit Card to Booking.com

The below details explain how ChargeAutomation handles reporting invalid credit cards & cancellations to Booking.com.
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Written by Cathy Yap
Updated this week

How to Connect Properties to Multiple Payment Gateway

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Written by Cathy Yap
Updated this week

Adding Property Key

Thomas avatar
Written by Thomas
Updated this week

Why Stripe declining Virtual Cards

There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below.
Thomas avatar
Written by Thomas
Updated this week

Disconnecting a Property

Understand what it means to disconnect a property in ChargeAutomation and then follow a couple of simple steps to complete the process.
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Written by Support
Updated this week

How to Fix Payment Aborted

Thomas avatar
Written by Thomas
Updated this week

Why Booking has Missing Card Details

How to fix Missing Card Details Response for a booking
Thomas avatar
Written by Thomas
Updated this week

How to Add a Property on ChargeAutomation from BookingAutomation

Adding more properties to your existing account
Cathy Yap avatar
Written by Cathy Yap
Updated this week

How does ChargeAutomation work with Booking.com

Understanding how a Booking.com reservation is processed by ChargeAutomation
Thomas avatar
Written by Thomas
Updated this week