Help Articles

Guides & articles to frequently asked questions

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14 articles in this collection
Written by Thomas, Cathy Yap, Support and 2 others

How to add Payment Rules to each OTA

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Written by Customer Success
Updated over a week ago

Upsell

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Written by Customer Success
Updated over a week ago

Bookings Tab

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Written by Customer Success
Updated over a week ago

How ChargeAutomation Handle Reporting Invalid Credit Card to Booking.com

The below details explains how ChargeAutomation handle reporting invalid credit cards & cancellations to Booking.com.
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Written by Cathy Yap
Updated over a week ago

How to Connect Properties to Multiple Payment Gateway

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Written by Cathy Yap
Updated over a week ago

How does Charge Automation work with Booking.com

Understanding how a booking.com reservation is processed by Charge Automation
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Written by Thomas
Updated over a week ago

Why Stripe declining Virtual Cards

There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below
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Written by Thomas
Updated over a week ago

How to fix payment aborted

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Written by Thomas
Updated over a week ago

How to Capture Security/Damage Deposits

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Written by Louise Wilson
Updated over a week ago

Manually cancel a credit card authorization in ChargeAutomation

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Written by Louise Wilson
Updated over a week ago

Cancel a scheduled charge in ChargeAutomation

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Written by Louise Wilson
Updated over a week ago

Why Booking has Missing Card Details

How to fix Missing Card Details Response for a booking
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Written by Thomas
Updated over a week ago

Security/Damage Deposit FAQ's

Find answers to your questions about ChargeAutomation's automated Security/Damage Deposit collection feature
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Written by Louise Wilson
Updated over a week ago

Basics of Charge Automation

Answers to common questions.
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Written by Support
Updated over a week ago