Help Articles

Guides & articles to frequently asked questions

Thomas avatar Cathy Yap avatar Customer Success avatar +1
13 articles in this collection
Written by Thomas, Cathy Yap, Customer Success and 1 other

🛡️ Chargeback Protection

Avoid Fraud Related Chargeback
Thomas avatar
Written by Thomas
Updated over a week ago

How to add Payment Rules to each OTA

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Written by Customer Success
Updated over a week ago

Upsell

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Written by Customer Success
Updated over a week ago

Bookings Tab

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Written by Customer Success
Updated over a week ago

How ChargeAutomation Handle Reporting Invalid Credit Card to Booking.com

The below details explains how ChargeAutomation handle reporting invalid credit cards & cancellations to Booking.com.
Cathy Yap avatar
Written by Cathy Yap
Updated over a week ago

How to Connect Properties to Multiple Payment Gateway

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Written by Cathy Yap
Updated over a week ago

Adding Property Key

Thomas avatar
Written by Thomas
Updated over a week ago

Why Stripe declining Virtual Cards

There can be several reasons for transactions to fail on Stripe, the reasons associated with VCs are listed below
Thomas avatar
Written by Thomas
Updated over a week ago

Disconnecting a Property

Understand what it means to disconnect a property in ChargeAutomation and then follow a couple of simple steps to complete the process
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Written by Louise Wilson
Updated over a week ago

How to fix payment aborted

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Written by Thomas
Updated over a week ago

How to Add Property to ChargeAutomation

Adding more property to your existing account
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Written by Cathy Yap
Updated over a week ago

Why Booking has Missing Card Details

How to fix Missing Card Details Response for a booking
Thomas avatar
Written by Thomas
Updated over a week ago

How does Charge Automation work with Booking.com

Understanding how a booking.com reservation is processed by Charge Automation
Thomas avatar
Written by Thomas
Updated over a week ago